1. Introduction

Welcome to Penolive Resort (“the Resort”). By accessing or using our website (“the Website”), you agree to comply with and be bound by the following terms and conditions. These terms govern your use of the Website and the services provided by Penolive Resort. If you do not agree with these terms, please do not use the Website.

2. Booking and Reservations

  • Booking Confirmation: All bookings made through the Website are subject to availability and will be confirmed via email at the address provided during the booking process. A confirmation email will be sent from hello@penolive.com once the payment has been processed.
  • Payment: Full payment is required at the time of booking to secure your reservation. Payments can be made via the payment options provided on the Website.
  • Cancellation Policy: Cancellations made [insert number] days before the check-in date will be eligible for a full refund. Cancellations made within [insert number] days of the check-in date may be subject to a cancellation fee. No-shows will be charged the full amount of the reservation.
  • Modifications: Any modifications to your booking, including changes to the check-in/check-out dates or the number of guests, are subject to availability and may incur additional charges. Requests for modifications should be made as soon as possible via email at hello@penolive.com.

3. Check-In and Check-Out

  • Check-In Time: Check-in time is from [insert time] on the day of arrival.
  • Check-Out Time: Check-out time is by [insert time] on the day of departure.
  • Early Check-In/Late Check-Out: Early check-in and late check-out may be available upon request and subject to availability. Additional charges may apply.

4. Guest Responsibilities

  • Identification: Guests are required to present a valid form of identification upon check-in.
  • Conduct: Guests are expected to behave in a manner that is respectful to other guests, staff, and property. Any damage caused by guests to the property or its contents will be charged to the guest.
  • Occupancy Limits: The number of guests per room should not exceed the occupancy limit specified at the time of booking.

5. Privacy Policy

  • Personal Information: By making a booking, you agree to provide accurate and complete information. Penolive Resort will only use your personal information in accordance with our Privacy Policy, which is available on the Website.
  • Data Security: We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, we cannot guarantee absolute security of your data.

6. Liability

  • Resort Liability: Penolive Resort will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Website or the services provided by the Resort, including but not limited to, loss of data, revenue, or profit.
  • Guest Liability: Guests are responsible for any damage caused to the Resort property during their stay. The Resort reserves the right to charge the cost of repairs or replacements to the guest’s account.

7. Force Majeure

Penolive Resort will not be held liable for any failure to perform its obligations under these terms and conditions if such failure is caused by events beyond the Resort’s reasonable control, including but not limited to natural disasters, acts of terrorism, or government regulations.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Ghana. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

9. Changes to Terms and Conditions

Penolive Resort reserves the right to amend these terms and conditions at any time. Any changes will be posted on the Website, and continued use of the Website will constitute acceptance of the new terms.

10. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at hello@penolive.com.